UPDATE:
They read my review and explained what happened with my image. Though it was high quality, I didn’t realize I sent over a layered image. This caused the print to turn out how it turned out. The designer wasn’t able to catch this since all they do is resize the images they receive, they don’t alter them in any other way. They offered to reprint for me at no extra charge to resolve the issue. I’ve updated my rating to reflect their speedy response and willingness to make sure I’m satisfied with my order.

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Original Review:
Was really excited to order these and to have them for when I’m at weddings or wedding expos since I haven’t been able to find another vendor that does these kinds of badges, but when I received them I found the image of my logo wasn’t as crisp and clean as I was hoping for.

I believe the file I sent was high resolution and based on the mock ups it looked great. But seeing them in person the letters don’t look complete or polished which is a bit disappointing for $40 per piece. I didn’t get any feedback from their team indicating that my image wasn’t high quality enough to avoid this issue so I wish they had let me know prior to moving it to production.

Also they did include lanyards which was a nice touch but they don’t fit into the badge holes without me putting something else to anchor the lanyard to the badge.

Outside of the above items mentioned, the badges work as described and I’m still excited to use them for what I had intended them for.

Timeline of events:
- I ordered through their website on Oct 27
- Their team reached out with mock ups for approval on the 31st, I approved the mock ups on the 31st with one slight change (they were pretty responsive)
- I paid for the 2-3 day shipping option, received my tracking code on Nov 5th and received the package to my address in Vaughan, ON on Nov 7th.

Perfectly made, quick production and exactly what we needed.